RETURNS + EXCHANGES

Before beginning the return/exchange process

• All sale items are final sale, and cannot be returned or exchanged
• All The OVer Company items purchased from one of our Retail Partners must be returned/exchanged at the establishment of initial purchase

RETURNS + EXCHANGES

Products returned back to The OVer Company are only accepted if they are unused, in their original packaging, and tags attached within 30 days of receipt of your purchase. Item(s) must be in new, sellable condition, free of any stains, pet hair, odors, or other debris. The item must meet these conditions in order for the return to be accepted and refunded, with the exception of warranty issues.

If items do not meet these conditions they will not be accepted for a return/exchange. It is at the discretion of the customer to pay to have the item shipped back to them, or otherwise, it will be donated.

The following items are considered final sale and not eligible for return: OVer face masks, Essential Scrunchies, Pacifiers, Pacifier Clips, Last Chance items, Factory Seconds, [note:able] stationary, gift cards.


To initiate a return/exchange:
• Click the link below to get started
• The original order number and email address on which the order was processed is required to proceed
• Select items you wish to return. Items excluded from our policies are not eligible for return.
• Select a reason for return from the drop-down menu
• Select your return method (see fees and options)
• Confirm return request and wait for an email confirmation.

Fees and Options:
Return for Store Credit in the form of a digital gift card
• Local Curbside Drop Off = FREE
• Pre-Paid Shipping Label = $7.95 handling fee

Return for Refund on the original purchase method
• Local Curbside Drop Off = FREE
• Pre-Paid Shipping = $9.95 handling fee


Once approved:
• You will be emailed a return shipping label with instruction
• Drop off the items to any Canada Post Depot within 30 days of your order date. Canada Post will provide a proof of drop off in the form of a receipt. Keep this receipt safe until your return is received and processed by our team. This proof of drop off may be required in the event of shipping delays or if any issues arise in transit.
• Once items arrive back at our warehouse, please allow 2-4 business days for your return to be processed.
• Refund by Store Credit; A digital gift card will be emailed to you for the refund balance less applicable fees.
• Refund by original purchase method; Payment will be refunded to the original purchaser via your original purchase method, less applicable fees. An email confirmation will be sent once complete.

Exchanges:
At any time, place a new order for the item(s) you would like. This is processed like a standard order and will be fulfilled within 1-2 business days of purchase. Order can be placed at the discretion of the customer, whether that be prior to receiving a refund less handling fees (if applicable) either by original payment or refund on a digital gift card.

Gift Returns/Exchanges:
Please email returns(at)theovercompany.com for more information on our gift returns/exchange process.

To process a return/exchange curbside at The OVer Company HQ

During business hours, The OVer Company products can be dropped off for contactless curbside exchange/return in their original packaging, within 30 days of receipt of your purchase. Returns and exchange requests must first be initiated through the submission link above. Once approved, feel free to drop off your exchange/return during business hours, Monday - Friday 8:30 am - 4 pm. The item(s) must meet the conditions listed above in order for the return or exchange to be processed. Please allow 2-3 business days for your return to be processed and applied in the method chosen above.

Orders placed with the new item(s) can be picked up once you have received your 'ready for pick up' email notification, either at the same time as drop off or a later date. 

Important note for international orders

Return and exchange labels for customers outside of Canada cannot be initiated by us.International returns must be initiated by the customer using their own postal service. In cases like this, shipping costs are not covered by The OVer Company.