Do you offer free shipping?
"Free Shipping" is offered on all North America orders of $200+ before taxes and after discounts.
Do you ship internationally?
Yes! We ship world wide and shipping rates will be calculated at checkout. The OVer Company is not responsible for any international duties, taxes, or customs fees once your order is shipped.
I ordered an item that is listed as a pre-order, but would like some of my items sooner. Can I split my order?
Any orders with pre-ordered products included will be held until the entire order can be fulfilled. We are happy to split the shipment and send out stocked items separately. If items do not meet our free shipping (orders of items qualifying of $200+) when split, there would be a $15+ hst shipping fee to arrange two separate shipments for orders sent within North America.
Can I pick up my order if I'm in the St Thomas Area?
No, we are currently not offering local pickup. Due to restrictions at our warehouse, and limited staffing, we have had to stop offering local pickup.
I entered the wrong address for shipping, what do I do?
Send us an email to email@example.com with your name and order number. We are happy to make any adjustments before the order has shipped. If an order is returned due to a customer address input error, the customer is responsible for the return shipping, and reshipment of the order. These fees would be deducted from the total if the customer chooses to refund the order.
My parcel is showing delivered but I haven't received anything.
All lost or shipping issues originating after the order leaves The OVer Company warehouse, must go through the courier companies investigation prior to any reshipment. This investigation will start as soon as we hear from the customer and could take up to 2-3 weeks from the start of the investigation. This process can be significantly sped up if the customer reaches out to the courier directly to report an issue with the delivery of their order.